Frequently Asked Questions for Foodservice Equipment Depot (FED)

Shipping Information

What locations do you include free shipping to for $500+ orders for new equipment?

• We offer Free Shipping via curbside delivery outside the front or back door at ground level to all business and residential addresses within the city limits of Vancouver, BC; Calgary, AB; Red Deer, AB; Edmonton, AB; Saskatoon, SK; Regina, SK; Winnipeg, MB; Toronto, ON; and Montreal, QC. For all other locations, additional shipping costs may apply. Contact us at info@fedcanada.ca for a quote or more information.

Can you deliver to my address?

• We deliver new products only to any Canadian shipping addresses using freight companies. P.O. box delivery is not available. Please contact us for a quote or more information.

Do you offer delivery inside our place of business?

• For added convenience, we provide optional white glove delivery for our new commercial food equipment within your business location. This service can also provide removal and disposal of old equipment. Contact us for a quote.

How long will it take to receive my order?

• The delivery time from order placement to receipt is 2-7 business days. Exceptions may apply if indicated on the product page or if you are in a remote location based on postal code. In case of item unavailability, you will be notified by email, and options for proceeding will be provided.

My order arrived damaged, what do I do?

• Please do not accept the damaged order. Contact us immediately, and we will work to resolve the issue.

After I accepted my package we noticed damages, what do I do?

• Contact us as soon as possible, providing your order number, details of the damaged items, and photos. We will determine the best course of action.

What shipping company will deliver my order?

• We use multiple reliable freight companies for the best delivery times and service to many different addresses.

Experience hassle-free shipping tailored to your needs, and trust us to make your order delivery as seamless as possible.

Order Processing

Payment Confirmation:

• Once your order has been paid for, and you have received a copy of your invoice, we initiate the processing for shipment.

Swift Processing:

• Our commitment is to strive for the shipment of your order within the next business day.

Warehouse Locations:

• With warehousing facilities in Alberta, Ontario and Vancouver, we can efficiently deliver to most Major Canadian City Centres in just 2 business days.

How long until I receive my order?

• The time from placing an order to delivery is 2-7 business days, with exceptions for product page indications or remote locations.

Will my order arrive all in one shipment?

• We do our best to ship your order complete. Sometimes it may depends on the ordered items, as we ship directly from various suppliers to save costs.

Can I cancel my order?

• Yes, contact us as soon as possible, and we will assist you.

One item on my order is out of stock, what now?

• Contact us, and we will work with the supplier to determine the ETA of new stock.

An item I want is out of stock, what can I do?

• Contact us, and we will collaborate with the supplier to determine the ETA.

We appreciate your business and look forward to providing you with a seamless and timely delivery experience.

Warranty Information

Coverage for New Products:

• Yes! All our new products come with warranty coverage, unless explicitly stated otherwise on the product page.

Exclusions for CLEARANCE Products:

• CLEARANCE products are an exception and may not be covered under warranty unless explicitly mentioned in the product description.

Checking Warranty Terms:

• To understand the warranty terms for a specific item, please refer to the product page. It provides detailed information regarding the coverage and duration.

Voiding Warranty:

• Please be aware that placing the equipment outdoors, using it to store hazardous materials, or making any modifications voids all warranties associated with the product.

How to apply for warranty:

• Contact us and we will put you in touch with the authorized warranty repair company so that they can schedule a service call.

By purchasing our products, you agree to adhere to these warranty terms. If you have any specific queries or concerns, feel free to contact us for clarification.

Satisfaction Guarantee

At FED, your satisfaction is our main priority. We strive to ensure your complete satisfaction within the first 48 hours of receiving your new product. If, for any reason, you encounter an issue with your order or are not entirely happy with your purchase, simply connect with us via phone or email.

Our dedicated customer support team is ready to assist you promptly. We commit to exploring all available options to make things right and ensure fairness for both parties. Your satisfaction is of utmost importance to us.

For more detailed information, please refer to our Return Policy page.

Thank you for choosing FED, where your satisfaction is our priority.

Foodservice Equipment Depot (FED)

Can I talk to a real person?

• Yes, customer service is available Monday to Friday from 9 am to 5 pm MST via call, text, or chat.

If I send an email or leave a voicemail, how long until I hear from someone?

• We aim to respond within 1 business day to all email and voicemail messages.

After business hours, how can I contact you?

• Feel free to email us or leave a voicemail, and we will respond promptly.

Where are your located?

• We are an online Canadian company with an Office, Showroom, and Warehouse in Calgary, AB, Canada.

Where do you do business?

• We focus at providing our products and services to all of Canada as there are warehouses in Calgary and Toronto to draw products from.

Do I need to be a commercial customer to buy from FED?

• No, anyone with a kitchen and a Canadian shipping address can purchase from us and enjoy chef-inspired equipment.

We appreciate the opportunity to serve you and assist you in finding your next new piece of commercial food equipment.